Need help? Try our Frequently Asked Questions. You also can call the Customer Care Center at the number on your member materials. If you prefer, call 1-866-537-0229. Both numbers connect you with a live representative. Our hours are Monday through Saturday 7:30 a.m. to 11 p.m. ET and Sunday 11 a.m. to 8 p.m. ET.
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Our vision partner, EyeMed is part of EssilorLuxottica, which has business interests in frame and lens manufacturing and retail outlets.
If you opt to receive vision care services or vision care materials that are not covered benefits under your plan, a
participating vision care provider may charge you his or her normal fee for such services or materials. Prior to providing you
with vision care services or vision care materials that are not covered benefits, the vision care provider will provide you with
an estimated cost for each service or material upon your request. In addition, not all providers may accept all vision
discounts. Please contact your provider to confirm what discounts they accept.