Common Questions

Below are answers to common questions about forgetting your User ID.

Why do I have to enter an email address?
For your security, User IDs can only be sent to the email address currently on file with the web site. This process helps prevent unauthorized individuals from accessing your account.

What should I do if I can't remember my User ID or the email address currently on file?
If you are unable to recall the email address currently on file in the system, contact the Customer Care Center at the number on your member materials.

Session Timeout

Your session will time out within 30 seconds.

Do you wish to continue your current session?

Session Timeout

Your session has expired. Please login again to continue.