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Locate a Provider
If you, or someone you are helping, has questions about your benefit, you have the right to get help and information in your language at no cost. To talk to an interpreter, call 1-866-670-4780.
NOW AVAILABLE! Order contacts online using in-network benefits! Visit www.contactsdirect.com today! Use code AETNA in cart for FREE express shipping.
Search Results will display up to 100 providers near the zip code entered. For more information call the Customer Care Center 1-877-9-SEE-AETNA (1-877-973-3238).
Monday through Saturday 7:30 AM to 11:00 PM ET and Sunday 11:00 AM to 8:00 PM ET
ATTENTION: IF THERE IS A STATEMENT THAT PROVIDER MAY NOT ACCEPT ALL DISCOUNTS, THEN THAT PROVIDER HAS NOT AGREED TO PROVIDE DISCOUNTS TO DISCOUNT PROGRAM MEMBERS IN YOUR STATE.
For laser vision correction providers, please call 1-800-422-6600.
If your vision coverage is part of your Aetna medical benefit plan, you may have access to additional providers. Please visit http://www.aetna.com/docfind select your medical plan and choose either Ophthalmology or Optometry as the provider specialty.
Eye exams are available by Independent Doctors of Optometry at or next to LensCrafters, Pearle Vision, Sears Optical and Target Optical in most states. Doctors in some states are employed by the location.
To report discrepancies in the information displayed in the provider locator, providers can call 1-888-581-3648, members and non-members can call 1-877-9-SEE-AETNA, or you can email us at firstname.lastname@example.org.
To obtain a printed copy of the provider directory, please call 1-877-9-SEE-AETNA.
California - Optometrists are not employed by LensCrafters, Sears Optical and Target Optical, which do not provide eye exams. For LensCrafters, eye exams are available from optometrists employed by EYEEXAM of California, a licensed vision health care service plan. For Sears Optical and Target Optical, eye exams are available from self-employed doctors who lease space inside the store.
For CA members and residents: A printed directory is also available at no cost to you. You can call us at the 1-877-9-SEE-AETNA; use the contact us link to send an email; or write to us at: Aetna Vision Preferred, c/o Customer Care Center, 4000 Luxottica Place, Mason, OH 45040.
If eligible health services are not available from a network provider, we will arrange for you to get the services from an out-of-network provider. Your claim will be paid at the network provider cost sharing level. This means you will pay the in-network copayments and coinsurance and the cost will apply to your in-network deductible (if any) and in-network maximum out-of-pocket limit.
Anyone can get health care:
You are entitled to full and equal access to covered services. We do not consider your race, disability, religion, sex, sexual orientation, health, ethnicity, creed, age or national origin when giving you access to care. Network providers are legally required to the same.
We must comply with these laws:
- Title VI of the Civil Rights Act of 1964
- Age Discrimination Act of 1975
- Americans with Disabilities Act of 1990
- Section 504 of the Rehabilitation Act of 1973
- Laws that apply to those who receive federal funds
- All other laws that protect your rights to receive health care