Common EyeMed Member Questions

Here you'll find the answers to some common questions about your vision plan. Select a category below to view questions about specific topics.

I don't wear glasses and can see fine! Why do I need an eye exam?

Getting an eye exam is part of a healthy person's regular routine, whether your vision is 20/20 or requires correction. In addition to detecting glaucoma or cataracts, an eye exam may detect other health issues such as high blood pressure, diabetes and high cholesterol - just to name a few. AARP® MyVision Care provided through EyeMed offers all members an eye exam to 'keep an eye' on your health.

How often should I get an eye exam?

As with any type of ongoing health care, annual eye exams are a good rule of thumb unless otherwise directed by your doctor.

How long does an eye exam typically take?

We recommend that you plan for about one hour, to be on the safe side. Most appointments start and end within 30 minutes to one hour. If your eyesight requires multiple tests or if you have a more complex problem, the exam may run longer or require subsequent visits.

Why does the eye doctor perform so many tests?

Eye doctors perform various tests to examine all parts of the eye, as well as to gauge your overall health. Some procedures are designed to evaluate your vision, others allow the doctor to look at the structure of the eye, and still others help detect specific diseases. Visit www.EyeSiteOnWellness.com for additional information and videos about what to expect during an eye exam.

Will I get an EyeMed ID card? How do I order replacements or extra cards?

Yes, EyeMed will either email or mail you an ID card, upon enrollment in the plan, but you are not required to have the EyeMed ID card at the time of service. If you lose your card or need extras for your family, you can contact 1.844.243.4584.

How do I update my EyeMed account, make an address change, and/or add dependents?

For billing, address, dependent or cancellation questions, call EyeMed Customer Care Center at 1.844.243.4584 during these hours: Monday - Thursday: 8:00 am to 8:00 pm EST; Friday 8:00 am to 6:00 pm EST.

I have questions about my bill.  Where can I find details about my billing?

For billing, address, dependent or cancellation questions, call EyeMed Customer Care Center at 1.844.243.4584 during these hours: Monday - Thursday: 8:00 am to 8:00 pm EST; Friday 8:00 am to 6:00 pm EST. Online service is also available at www.aarpdirectselect.eyemed.com.

Is there a waiting period?

Your benefits can be used on the first day of your effective date, which is the first of the month following your enrollment date. For example, if you purchase an AARP® MyVision Care provided through EyeMed plan on March 12, you can begin to use your benefits on April 1, your effective date.

Where can I go to use my benefits?

Find address and contact information for independent and retail providers via the Provider Locator or by calling the EyeMed Customer Care Center at 1.844.243.4584. Go online, and you can access turn-by-turn directions. 

Does EyeMed offer any additional discounts?

At in-network providers, members receive 40% discount off additional prescription eyewear purchases, 15% discount off conventional contact lenses, and 20% discount off non-prescription sunglasses and accessories. Don't like wearing glasses or contacts? No problem. EyeMed also offers discounts on LASIK laser vision correction.

Discounts are not insurance benefits.

Are out-of-network benefits covered?

Coverage is provided, but members must pay for services first. Rather than use out-of-network providers, AARP® MyVision Care provided through EyeMed members already have access to a very large network of independent providers and retail locations. In fact, EyeMed has over 45,000 providers, many practicing at more than one location. Independent providers and providers affiliated with LensCrafters, Pearle Vision, Sears Optical, Target Optical, and JC Penney Optical are all represented on the EyeMed network. (Please note: out-of-network benefits generally cover less than in-network benefits, resulting in higher out-of-pocket expenses at the time of purchase.)

How do I submit a claim?

When you visit an in-network provider, your provider will submit the claim directly to EyeMed so there is no paperwork for you. If you see an out-of-network provider follow these simple steps to file a claim.
Step 1. Pay for all services.
Pay the provider for all your services and ask for an itemized receipt.
Step 2. Request an out-of-network claim form.
You can download a claim form or call the EyeMed Customer Contact Center at 1.844.243.4584
Step 3. Submit Out-of-network claim form.
Send EyeMed the form with the itemized receipt. When your claim is processed, EyeMed will send you a reimbursement check and an Explanation of Benefits. After submitting your form you can check the claim status online.
Step 4. See life to the fullest.

What is covered under my AARP® MyVision Care provided through EyeMed plan?

Depending on the vision plan selected, your plan may include an eye exam and discounts on glasses (lenses and frames) and lens options, or an eye exam, glasses (lenses and frames) or contact lenses. Please refer to your summary of benefits for coverage details.

Can I get both glasses and contacts?

Depending on the vision plan selected, the policies will only cover glasses or contacts; however members can receive 40% off another complete pair of eyeglasses and a 15% discount off conventional contact lenses once the covered benefit has been used.

Can I get Lasik vision correction?

Lasik is offered at a 15% discount off the retail price or 5% off the promotional price for Lasik or PRK from the US Laser Network, owned and operated by LCA Vision. It's just an additional discount you receive as an EyeMed Individual and Family Vision Plan member. Please refer to your summary of benefits for additional discounts. Contact the US Laser Network online or by phone at 877-5laser6 to find an in-network provider.

How do I find an in-network provider in your network?

The EyeMed directory of more than 45,000 independent and retail providers and the locations where they practice can be accessed via a user-friendly Provider Locator or by calling the EyeMed Customer Care Center at 1.844.243.4584. Choose providers based on location, special services like languages spoken by employees, technology available and designer frame line available. You can even schedule an appointment online with any in-network provider. How's that for a one-stop shop?